Cancellation and Refund Policy

1. Booking cancellation terms

Time before the tour starts	Refund
More than 48 hours	100% refund of the amount paid
24 to 48 hours	50% refund
Less than 24 hours	No refund
No-show without notice	No refund

Cancellations must be submitted in writing — via WhatsApp, Telegram or email. The moment the guide receives your message counts as the cancellation time.

2. How to get a refund

• Message us on WhatsApp or at help@sakhva-travel.com with the date and name of the tour.
• Tell us your preferred refund method: card, Wise, cryptocurrency or other.
• Refunds are processed within 3–5 business days after confirmation.
• Any payment-system fees on refunds are covered by us.

3. Rescheduling

Instead of cancelling, you can move the tour to another date at no charge — provided the request comes in no later than 24 hours before the start.

Rescheduling is allowed once per booking. On a second reschedule, the standard cancellation terms apply.

4. Force majeure and weather conditions

If a tour is cancelled for reasons beyond our control (extreme weather, natural disasters, government restrictions), we offer you a choice of:

• A full refund
• Rescheduling to another date at no extra cost
• A replacement tour of equivalent value

Ordinary rain or cold is not considered force majeure — tours run in any weather unless it poses a safety risk.

5. Cancellation on our side

We reserve the right to cancel a tour in the following cases:

• Fewer than 2 people booked for a group tour (minimum group size)
• Force majeure circumstances
• Illness or an emergency involving the guide

In these cases we provide a full refund or offer to reschedule/replace the tour.

We notify you of a cancellation no later than 12 hours before the start (except in emergencies).

6. Group and corporate tours

For groups of 8 or more and corporate events, cancellation terms are agreed individually at booking. As a rule, a 30–50% deposit is required and cancellation notice no later than 72 hours in advance.

7. Contacts

For all cancellation and refund questions:

• WhatsApp: +995 511 272 623
• Telegram: @SakhvaGuideBot
• Email: help@sakhva-travel.com

Response time — within 2 hours during working hours (9:00–21:00 Tbilisi time, UTC+4).