Cancellation and Refund Policy

1. Booking cancellation terms

Time before the tour starts	Refund
Day tour: 48 hours or more	Deposit refunded in full
Day tour: less than 48 hours	Deposit is non-refundable; free rescheduling to any available date within 6 months
Multi-day tour: 14 days or more	Full refund minus non-refundable costs (hotels, tickets)
Multi-day tour: 7–13 days	30% is withheld
Multi-day tour: 3–6 days	50% is withheld
Multi-day tour: less than 3 days	No refund
No-show or more than 30 minutes late without contact	Deposit is non-refundable

Cancellations must be submitted in writing — via WhatsApp, Telegram or email. The moment the guide receives your message counts as the cancellation time.

2. How to get a refund

• Message us on WhatsApp or at help@sakhva-travel.com with the date and name of the tour.
• Tell us your preferred refund method: card, Wise, cryptocurrency or other.
• Refunds are processed within 5–10 business days after confirmation.
• Any payment-system fees on refunds are covered by us.

3. Rescheduling

Instead of cancelling, you can move the tour to any available date free of charge. If less than 48 hours remain before the tour, your deposit is kept when you reschedule to a date within 6 months.

Rescheduling is allowed once per booking; a second reschedule is by agreement.

4. Force majeure and weather conditions

If a tour is cancelled for reasons beyond our control (extreme weather, natural disasters, government restrictions), we offer you a choice of:

• A full refund
• Rescheduling to another date at no extra cost
• A replacement tour of equivalent value

Ordinary rain or cold is not considered force majeure — tours run in any weather unless it poses a safety risk.

5. Cancellation on our side

We reserve the right to cancel a tour in the following cases:

• Fewer than 2 people booked for a group tour (minimum group size)
• Force majeure circumstances
• Illness or an emergency involving the guide

In these cases we provide a full refund or offer to reschedule/replace the tour.

We notify you of a cancellation no later than 12 hours before the start (except in emergencies).

6. Group and corporate tours

For groups of 8 or more and corporate events, cancellation terms are agreed individually at booking.

7. Contacts

For all cancellation and refund questions:

• WhatsApp: +995 511 272 623
• Telegram: @SakhvaGuideBot
• Email: help@sakhva-travel.com

Response time — within 2 hours during working hours (9:00–21:00 Tbilisi time, UTC+4).